We accept returns as long as they are received to us within 21 days of purchase (this date can be found on your receipt) for most of our items as long as they are in new condition with tags still attached. If we receive the return within 14 days of purchase date it will be eligible for a full refund. If the return is received after 14 days (up to 21 days), store credit only will be given. Any return received after the 21 days allowed will not be accepted. Please mark on the return form if you are just wanting store credit with your return.
Please inspect your order immediately upon receipt. If you by chance receive a defective item you must contact us within 2 business days of the day you received your order. If you were sent an incorrect item or are missing items from your order please contact us immediately by one of the following methods.
Email:firstname.lastname@example.org Text Only 24/7:704.215.4838
Customer Service Hours: Monday-Friday 12-6 P.M. E.S.T.
Since our items can sell out quickly, if you are wanting to make an exchange it is best to return your items for a refund. Please, then place an order for the items you are wanting.
Items must be unaltered, unwashed and unworn in order to receive a refund or store credit. All clearance items, merchandise purchased with a 20% or more off discount/code, cosmetics, swimwear, lingerie and allaccessories are FINAL SALE. Activewear is only eligible for store credit only as long as the items still have sanitary stickers attached along with our other return standards being met as well. A ll items purchased with a free gift must also be sent back with the item(s) being returned. Shoes must be returned with the original box with no signs of wear and in new condition. Please take into consideration when trying things on because marks (including makeup), snags or damage to an item that were not on merchandise when shipped will not be accepted as a return and will be sent back to you. Refunds will only be given through the same method of payment used for original purchase. Store credit will be issued in the form of a gift card through email with the email you provide on the return form included with you receipt.
All shipping fees are non-refundable. When returning an item you are responsible for the shipping and handling (carrier method is of your choice as well and when highly recommend tracking and insurance as we are not responsible for lost mail items!). All items must be returned with the return form filled out that is sent with each order.
No exceptions will be made and all returns are subject to these policies.
Follow the prompts, drop it in the mail and we take care of the rest!
Once we received your return, returns will be issued within 3-5 business days.
Thank you for shopping with us at Bubba Jane's and we hope that you continue to shop with us! We strive to offer the best customer service we can provide.
Our return policy in-store may differ from this policy so please check your receipt from purchase in store for the correct information!